I just did a deal through them on BLT point. I had Shawn Ray as my agent. Everything went fine with Fidelity.
The title company, on the other hand, failed to send me closing documents. When I asked where they were 10 days later, they said they sent them 10 days earlier, and should check my spam filter. They weren't in there. Then, suddenly, a new set of closing documents appeared in my inbox without me asking for them to be re-sent. I paid that day, and then waited and waited. The seller had gone on vacation (important later...) and eventually signed two weeks later. Disney transferred the contract two weeks after that.
I noticed 2023 points missing from the newly purchased contract. I contacted Shawn. She said the points were there as of ROFR. She then contacted the seller. The seller claimed the points were there and it was Disney's mistake. Then, the next day, the seller found out that the "extra day" they spent at a DVC resort during that vacation was taken out of the contract they were selling, instead of another contract they had. They offered BWV points instead, and I said no. It took them another 10 days to fix the problem with DVC and give me the BLT points. During this period, Shawn emailed me updates as to what was happening, and assured me that if the seller couldn't get DVC to restore the point, Fidelity would be sending me a check for the missing points (at $25 per point!).