Still waiting on club pics from my wife. We arrived on Sunday at 9AM and checked in. I expected to have to wait until afternoon, but they had rooms ready. My DD11 really wanted a patio or balcony and they had a patio available. The downside to that was that the room was all the way at the end of the villas wing on floor 2 from the club lounge and lobby on floor 3. That was one long walk, the hallway seemed to be endless, but we suffered it for the patio. The patio overlooked to villas pool and was a nice place to sit in the evenings and afternoons, but got direct sun before noon. It seems that smokers also like to have a patio, so be aware that you may have some near but I think we only smelled smoke twice while on the patio. The deluxe room which comes with club was very spacious and comfortable. We loved our room. It was quiet, the beds were comfy and we slept like babies. There was an issue with the safe being inoperable but we didn't bother with it. The hotel provided a complimentary fridge for us, which was greatly appreciated for storing drinks from the club lounge.
The club lounge was often at capacity or near capacity in the main room while we were there. It was busy from the time we arrived until Friday or so as Spring Break families headed home. There were lots of Brits staying for all or part of the 2 week school holiday period following Easter. Saturday and Sunday were much less busy in the lounge. Soft drinks (Coke, Diet Coke, and Sprite) were available all day along with bottled water. Guests were encouraged to take drinks with them to parks or to their room. Each morning breakfast consisted of bagels, cream cheese, bread, butter, various pastries, hot oatmeal, peeled hard boiled eggs, strawberries, melon and pineapple mix, yogurt, cereal, milk and OJ from 7-10 M-T and 7-11 F-Su. In the afternoon, bags of chips were available for snacks. From 5-7 in the evening the hot offerings consisted of a starch like rice or pasta, and a mix of meat and vegetables like Italian sausage and peppers, seafood and sausage paella, or meatballs among other chef selections. Beer by the bottle and wine by the glass was included and offered freely. The beers were nothing special, I believe it was Bud and Miller Lite and Peroni, an Italian lager. I stuck with the Peroni, which was just OK. Red and White wines were also served. Beers and wine to be taken with you were poured in a plastic cup. To accompany the hot dishes were salads (the small plates were not really salad friendly and guests often asked for and were provided with bowls). The fixing usually consisted of a nice spring mix, plus separately, blue or Feta cheese crumbles, kalamata olives, grape tomatoes, balsamic, ranch or blue cheese dressing, artichoke hearts, onions and croutons. There were always 4 cheeses on the center serving bar with various crackers and crostini bread. From 8-10, a sweet offering was provided which was milk and CC cookies, plus a surprise baked item like brownies or cheesecake bites, and a small cup or shooter or a pudding or mousse. These were different each night we were there except for the cookies and milk. We really appreciated the lounge and could have eaten just what was provided if not for DD11 insisting on restaurants she wanted to try. The staff at the lounge was always very attentive and would stop and hold conversations.
The weather all week was perfect. We enjoyed the shops lining the harbor level, especially the Studios store for Harry Potter items. We indulged in Gelato and tried, which we felt was overpriced for sandwiches, but fairly priced on their pizzas, which I would recommend. We didn't get to try sitdown restaurants at PBH as DD11 had her own ideas on where she wanted to go. We found the housekeeping to be great most days, just acceptable some days, and one day, Saturday, we had to call because they hadn't come by the time we returned to the room at 6PM. We are pretty easy-going and didn't find much to complain about. We absolutely loved our stay. The water taxi ran fast and often. The ExpressPass with the hotel room was critical to have in busy parks. We were very happy and hated to leave. I'll try to get pics soon, and would be happy to answer any questions.