I think I'm dealing with this right now as well. I've been waiting on closing for a few weeks now. I understand outages happen, but its the lack of communication that makes me never want to work with this company again. They should be proactively communicating these things to their customers. Over this process, I have had to follow up weekly to get updates and received zero information other than waiting on sellers documents. Then finally last Thursday when I followed up, I was told we should be closing soon. From the timeline of other posts, they would've been in their system outage, so I would've appreciated a more honest response. Other communication issues include me having to ask them multiple times to verify my wire transfer was received.