Most recent Thrifty experience this week...not as good as the last two times and there is still an outstanding issue...we will see what happens.
Arrived on time for my rental, name on the board along with many others, none of them had spaces just see agent. We had an agent who pretty much said nothing to me the entire time as she was looking up my reservation. Now I had reserved a Compact I think...and the total price for 4 days was ~$116. The counter person took some time but eventually she led us to the car, a really nice 2024 Toyota Camry. Sadly I did not check the portfolio...mistake for me.
Returned vehicle well within designated time, that went very well as usual. Receipt emailed to me...where I found my actual total was ~$170. Excuse me?
I later looked in my portfolio which had two records...the one with my original charges and expected total and a second one (I guess from when we checked in) with totally different rates and the total. So later that night I went online to the Thrifty FB page and started a chat requesting details about the change. They requested a copy of my original reservation (which matched the ~$116 one in my rental portfolio) and said they will be issuing me a refund for the difference. I'll keep you posted.