Beer Me
DIS Veteran
- Joined
- Jun 3, 2014
I have a reservation at Hilton Orlando Lake Buena Vista that won’t link to my Disney account. After calling Disney and being bounced around to 3 people I was finally told that it is not possible to link that hotel and my reservation does not include early entry benefits.
Did I miss the news that this hotel no longer gets early entry?
edit: called Disney again and still no luck. They can’t link the reservation and told me it’s a “good neighbor” hotel that can’t be linked and doesn’t have early entry benefits (I mentioned that Hilton’s website mentions the early entry perk and was told it must be outdated info). I’m 99% sure this is wrong but four different Disney customer service folk have now said otherwise. I’ll try to sort it out when we arrive.
Edit 2: one more and I’ll leave this up for posterity. Called Hilton and ended up speaking with concierge. Confirmed that early entry is a perk and they explained that Hilton and Disney systems often don't work well together. Instead of trying to fix the IT issue they can give me a physical card at check in that will allow us to enter the park 30 minutes early. Fingers crossed.
Must say the Hilton staff were more helpful, knowledgeable and professional than the Disney CMs I spoke with.
Did I miss the news that this hotel no longer gets early entry?
edit: called Disney again and still no luck. They can’t link the reservation and told me it’s a “good neighbor” hotel that can’t be linked and doesn’t have early entry benefits (I mentioned that Hilton’s website mentions the early entry perk and was told it must be outdated info). I’m 99% sure this is wrong but four different Disney customer service folk have now said otherwise. I’ll try to sort it out when we arrive.
Edit 2: one more and I’ll leave this up for posterity. Called Hilton and ended up speaking with concierge. Confirmed that early entry is a perk and they explained that Hilton and Disney systems often don't work well together. Instead of trying to fix the IT issue they can give me a physical card at check in that will allow us to enter the park 30 minutes early. Fingers crossed.
Must say the Hilton staff were more helpful, knowledgeable and professional than the Disney CMs I spoke with.
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